| dc.contributor.author | Berry, Emma | |
| dc.contributor.author | Skea, Zoe | |
| dc.contributor.author | Campbell, Marion | |
| dc.contributor.author | Locock, Louise | |
| dc.date.accessioned | 2022-02-23T14:45:01Z | |
| dc.date.available | 2022-02-23T14:45:01Z | |
| dc.date.issued | 2022-02 | |
| dc.identifier | 211248025 | |
| dc.identifier | 40b8259d-30d9-48a2-bbc7-77f469541bb8 | |
| dc.identifier | 85125832904 | |
| dc.identifier.citation | Berry , E , Skea , Z , Campbell , M & Locock , L 2022 , ' “Using humanity to change systems” – Understanding the work of online feedback moderation : a case study of Care Opinion Scotland ' , Digital Health , vol. 8 , pp. 1-13 . https://doi.org/10.1177/20552076211074489 | en |
| dc.identifier.issn | 2055-2076 | |
| dc.identifier.other | ORCID: /0000-0002-8109-1930/work/109092679 | |
| dc.identifier.other | ORCID: /0000-0001-5386-4097/work/109093250 | |
| dc.identifier.uri | https://hdl.handle.net/2164/18125 | |
| dc.description | Funding The authors disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: This project was funded by The Healthcare Improvement Studies (THIS) Institute as part of a PhD fellowship, LL’s role is supported by the Chief Scientist's Office, Scotland. Acknowledgements We would like to thank Care Opinion for their support and help with this research and the wider PhD. We would also like to thank the PhD stakeholder group for their input and support to the project. Finally, we wish to thank the reviewers for their suggestions during peer review, which strengthened the paper. | en |
| dc.format.extent | 13 | |
| dc.format.extent | 849059 | |
| dc.language.iso | eng | |
| dc.relation.ispartof | Digital Health | en |
| dc.subject | Emotional labour | en |
| dc.subject | ethnography | en |
| dc.subject | patient experience | en |
| dc.subject | patient feedback | en |
| dc.subject | online feedback | en |
| dc.subject | qualitative research | en |
| dc.subject | care opinion | en |
| dc.subject | R Medicine | en |
| dc.subject.lcc | R | en |
| dc.title | “Using humanity to change systems” – Understanding the work of online feedback moderation : a case study of Care Opinion Scotland | en |
| dc.type | Journal article | en |
| dc.contributor.institution | University of Aberdeen.Medicine, Medical Sciences & Nutrition | en |
| dc.contributor.institution | University of Aberdeen.Health Services Research Unit | en |
| dc.contributor.institution | University of Aberdeen.Vice Principals | en |
| dc.contributor.institution | University of Aberdeen.Institute of Applied Health Sciences | en |
| dc.description.status | Peer reviewed | en |
| dc.identifier.doi | 10.1177/20552076211074489 | |
