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An Approach to Discovering Product/Service Improvement Priorities : Using Dynamic Importance-Performance Analysis

dc.contributor.authorWu, Jiacong
dc.contributor.authorWang, Yu
dc.contributor.authorZhang, Ru
dc.contributor.authorCai, Jing
dc.date.accessioned2018-10-15T08:10:10Z
dc.date.available2018-10-15T08:10:10Z
dc.date.issued2018-10-05
dc.identifier139892582
dc.identifiera2d959a2-069c-4dfb-bd6c-bfc9ada3ed96
dc.identifier85054504767
dc.identifier.citationWu , J , Wang , Y , Zhang , R & Cai , J 2018 , ' An Approach to Discovering Product/Service Improvement Priorities : Using Dynamic Importance-Performance Analysis ' , Sustainability , vol. 10 , no. 10 , 3564 . https://doi.org/10.3390/su10103564en
dc.identifier.issn2071-1050
dc.identifier.otherORCID: /0000-0003-4823-604X/work/147046791
dc.identifier.urihttp://hdl.handle.net/2164/11255
dc.descriptionThis research was funded by the National Natural Science Foundation of China grant numbers 71772075, 71302153, and 71672074; the Technology R&D Foundation of Guangzhou, China grant number 201607010012; the Social Science Foundation of Guangzhou, China grant number 2018GZYB31; and the Foundation of Chinese Government Scholarship grant number 201806785010. Any opinions, findings, and conclusions or recommendations expressed in this paper are those of the authors and do not necessarily reflect the views of the above funding agencies.en
dc.format.extent27
dc.format.extent887665
dc.language.isoeng
dc.relation.ispartofSustainabilityen
dc.subjectimprovement prioritiesen
dc.subjectonline customer reviewsen
dc.subjectsentiment analysisen
dc.subjectimportance-performance analysisen
dc.subjectHD28 Management. Industrial Managementen
dc.subject.lccHD28en
dc.titleAn Approach to Discovering Product/Service Improvement Priorities : Using Dynamic Importance-Performance Analysisen
dc.typeJournal articleen
dc.contributor.institutionUniversity of Aberdeen.Business Managementen
dc.description.statusPeer revieweden
dc.identifier.doi10.3390/su10103564


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